Terms and Conditions


These terms and conditions are valid only between the company and any physical person who makes online purchases on the internal website www.alessandragiannetti.com (hereinafter referred to as “End User”). These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern the purchases made on the site www.alessandragiannetti.com, in accordance with the provisions of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. n. 70/2003 on electronic commerce.

Article 1


With these general conditions of sale, the company sells and the End User acquires at a distance the movable tangible goods indicated and offered for sale on the website www.alessandragiannetti.com. The contract is concluded exclusively through the Internet, through the access of the Final User to the address www.alessandragiannetti.com and the realization of a purchase order according to the procedure provided by the site itself.

The End User undertakes to examine, before proceeding with the confirmation of their order, these general conditions of sale, in particular the pre-contractual information provided by the company and to accept them by closing the indicated box.

In the e-mail confirming the order, the End User will also receive a link to download and store a copy of these general conditions of sale, as provided for by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

Article 2

PRE-CONSTRUCTIVE INFORMATION FOR THE CONSUMER – Article 49 of Legislative Decree 206/2005

Before the conclusion of the purchase contract, the End User sees the characteristics of the goods that are illustrated in the individual product data sheets at the moment of the choice made by the End User.

Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the End User is informed about:

total price of goods including taxes, with details of shipping costs and any other costs;

terms of payment;

the deadline by which the company undertakes to deliver the goods;

conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the standard withdrawal form referred to in Annex I, Part B of Legislative Decree 21/2014;

information that the End User will have to bear the cost of returning the goods in case of withdrawal;

existence of the legal guarantee of conformity for the purchased goods;

after-sales assistance conditions and commercial guarantees provided by the company;

Article 3


The sales contract is considered concluded with the sending by the company to the End User of an email confirming the order. The email contains the data of the Final User and the order number, the price of the goods purchased, the units of goods purchased, shipping costs and the delivery address to which the goods will be sent.

Subsequently, the End User will receive an additional email indicating the processing of the order by the courier who will take care of the delivery of the goods and a last email from the bus where the tracking code will be defined to monitor the shipment.

The End User undertakes to verify the correctness of the personal data contained therein and to promptly notify the company of any corrections.

The company undertakes to describe and present the items sold on the site in the best possible way. The photographs of the products presented on www.alessandragiannetti.com do not constitute a contractual element, as they are only representative.

Article 4


The availability of the products refers to the actual availability when the End User places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other end users before confirming the order.

Even after sending the order confirmation email sent by the company, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the End User will be immediately notified via email.

Article 5


Each payment by the Final User can be made only through the PayPal service, credit cards and bank transfer on the site.

Article 6


All sales prices of the products indicated on the site www.alessandragiannetti.com are expressed in Euro and include VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.

The End User accepts the right of the company to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of creation of the order and indicated in the confirmation email sent by the company to the Final User.

In the event of an IT, manual, technical, or any other kind of error that could cause a substantial change, not foreseen by the company, of the selling price to the public, which makes it exorbitant or clearly ridiculous, the purchase order will be considered invalid and canceled and the amount paid by the End User will be refunded within 14 days from the day of cancellation.

The End User may also avail himself of the use of any discount coupons or discount codes communicated in the Facebook and Instagram channels of the company.

Article 7


In accordance with the legal provisions in force, the End User has the right to withdraw from the purchase without any penalty and without specifying the reason, within two days from the date of receipt of the products.

The End User who intends to exercise the right of withdrawal must notify the company through an explicit declaration, which can be sent by e-mail to the address info@alessandragiannetti.com or by registered mail to the address provided below.

In case of exercise of the right of withdrawal, the End User is required to return the goods within 15 days from the day on which he informed the company of his desire to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to the company.

The direct costs of returning the products are borne by the End User.

The goods must be returned intact, in the original packaging, complete in all its parts without any alteration of the package itself, the label and / or warranty seal. Without prejudice to the right to verify compliance with the above, the company will reimburse the amount of products subject to withdrawal within a maximum period of 14 days, excluding any shipping costs.

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014,the company may suspend the reimbursement until receipt of the goods or until the Final Customer demonstrates that he has returned the goods to the company.

The company will reimburse using the same payment method chosen by the End User at the time of purchase.

Article 8


In case of receipt of products that do not comply with the orders or are defective, the End User has the right to the restoration without charge of the conformity of the product by replacing the product. The End User can exercise this right if the defect is attested at the time of delivery of the goods and reports the defect to the company within 2 days of discovery.

Subsequently, the End User must proceed to the Reso request by sending an email to info@alessandragiannetti.com. The company in case of defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the Final User.

Article 9


• If the payment is made by bank transfer, the shipping time will start from the moment the bank transfer is received.

  • The company will send you information on the status of your order.
  • To ensure the quality of the service, please enter your complete shipping address carefully. The city name must be entered in the “city” field and must match the postcode.

Article 10


The company assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.

Article 11


The End User has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain the property of the company and are protected by the intellectual property right.

Article 12


These General Conditions of Sale are constituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

Article 13


These General Conditions of Sale are subject to Italian law.

Any dispute that does not find a friendly solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the company.